Shipping & Returns

Shipping Information

Ahead of placing your order please bear in mind that most of our garments are produced on a made-to-order scale, so kindly allow up to 1-2 weeks before your item is shipped, however if your item is already in stock we will ship within 2-3 working days from the time you place your order.

If you need your item sooner, please get in touch before placing your order and we will do our best to accommodate your request.

When your order has been dispatched, you will receive a confirmation by e-mail.

If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 5 days after the order was placed. 
We can not be held liable for any delays with the shipping company or local customs. 

Kindly note that orders may be subjected to local taxes and/or import duties at your own expense. All fees is in regards to local customs handling including duties and taxes will be debited to you directly.

SHIPPING FEES

  • EUROPE: 40DKK // 6 €

  • WORLD WIDE SHIPPING: 125 DKK // 17€

Easy Returns & Exchanges

If you change your mind about an item, we offer you 14 days of return from when you receive your order.

We will refund the amount to the credit card used for the purchase or it can be exchanged for a gift voucher to the webshop.  
Kindly note that it can take 30 business days at the latest, before the refund occurs on your bank account

It is important for us that you have a pleasant experience shopping with us which is why there is no extra charge the first time you exchange for a different size or colour, however all exchanges are based on stock availability. If you wish to exchange your item you just have to follow the guideline below.

 

How to return items

Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match with these criteria.

 

1.  Kindly send an email with subject: “return” to: webshop@sorianovangaever.com

Please write your full name, order number, and let us know if you wish to exchange to another product or return for a refund.

2. Return the item with the returnlabel provided on email.

3. All items must be returned unused with price tags and in original undamaged packaging. We reserve the right to refuse any returns that do not match with these criteria.

The return and financial responsibility is yours until it reaches SVG Aps. .

If you have any further questions kindly contact: webshop@sorianovangaever.com